Promotions in TCS BPO is Verbal

IJPs(Internal Job Posting) were rolled out before two months. The process is to select a candidate for a higher position however the results were decided even before they could role out the offer. The worst part is the even the selected candidate will not have his promotion in a written format, its only verbal!!!! The results were announced verbally and via internal emails. So if the management feels to de-promote  he/she can be put back into calls. So promotions are just an eye wash.

Partiality trend in IJP’s – TCS BPO

Are you close to the Management? If the answer is no, then you have very less chances of growth in the industry. Though you are efficient and process oriented, the additional qualification for any promotion is, you should have good terms with your superior officer. Recently there was a IJP(Internal Job Posting) announced for Team Leader and Escalation Desk. The IJP was conducted by the existing TLs and the Operations manager. The basic criteria to apply for TL  post is the candidate should be a Band 2, should have experience for at least 3 years, also based upon the ratings that were given in the past. However apart from these, you should also have a friendly relationship with your Superiors.

One of my colleagues who had applied for the IJPs conducted was rejected just because he did not have good terms with the person who took care of the internal job posting.  So there is  a partial trend followed by the management on promotions.

TCS announces Q4 results – No VA hikes for promoted associates

TCS announced yet another stellar performance in terms of numbers showing  59.69% growth in Q4 in YoY basis and 9.69% profit growth from Q3 of FY 2010. For the year ending April 2010 TCS has 29% net profit over last year. With such a nice performance employees would have expected a reasonable hike, but it was not to be.

Apart from the anticipated 5-15% hike in basic component (same percentage in HRA etc), the VA hike for the associates promoted in Jul 2009 and Jan 2010 was not announced, instead they will receive their due only after completing 1 year in current role.

But another statistic might point why they aren’t bothered about promoted associates as TCS has hired 16851 associates in just last 3 months, with a net addition of 10775 associates in-spite of very high attrition.

………………….. Letter from TCS HR ……………………

Dear TCSers,

This has been an excellent year for us where we have delivered revenue growth with significant uptake in margins despite a challenging business environment. We managed the dynamic demand environment well by controlled recruitment, increased talent rotation and higher offshore leverage. I would like to thank you for your hard work, dedication and tremendous effort for this excellent overall performance.

I am pleased to announce that the management has decided to pay 125% of the potential quarterly component of the variable pay (QVA) for the quarter ended March 31, 2010. This will apply to all eligible employees on India payroll. The bonus and sales incentives for other regions, where applicable, will also be paid out as per plan.

The annual appraisal process for FY10 has been completed on time. This has been a significant achievement considering the scale and the geographic spread of our operations. I would like to thank you and all the units for completing this exercise on time.

I am very pleased to inform you about the annual increment for FY11. The average increment at offshore i.e. for employees on India payroll would be 10%. In addition, those who were promoted would see a revision in their variable pay as the variable for new grade would be effective post completion of one year in the new grade. Including promotions, the average annual increment would be 13%. For other regions, the increment would be country specific and range from 2 to 4% for the Major Markets and 2 to 10% for Emerging Markets. The individual increments would vary based on individual performance as per our annual appraisal process.

If our business results are better than the base plan for FY11 then, we can expect to be rewarded through the quarterly variable (QVA) route as has been the practice in the past. Considering the growth in demand and the opportunities ahead of us, I am sure with the right focus, rigour and collaborative effort we can deliver results that are better than the base plan.

I look forward to your continued support for TCS to deliver superior performance across all parameters and provide the “Experience of Certainty” to our clients globally.